eDreams ODIGEO billing center
eDreams ODIGEO is one of the world’s largest online travel companies offering flights and hotels on behalf of airlines and hotel chains. Charges for eDreams Odigeo products or services appear on your card statement starting with Opodo, eDreams, GO Voyages and Travellink rather than the specific airline or hotel that you booked.
How to deal with unknown Charges?
If you see a charge from us on your credit or debit card statement that you don’t think you made, please contact us before reporting it to your bank or card provider, we will be happy to help. You can find our phone number in the App or in your booking confirmation email.
- Before you contact us, please check below the list of common reasons:
- - You forgot having made a purchase: It's easy to forget a purchase you've made. Before reporting a charge as unauthorised, check your “My Trips” area to see all your flight or hotel booking history.
- - An authorised family member or friend may have used your card: double check if family or friends who have access to your card bought on our websites.
- - You subscribed to a Prime membership: when purchasing a flight or hotel on one of our brands, we offer our customers a free trial of our Prime Membership, which gives members access to the best prices on flights, accommodation and car rental, as well as priority customer service. At the end of the trial period, the membership auto-renews into a yearly subscription. Please check your inbox to confirm whether you enrolled into the Prime Program.
If you joined Prime and do not want to continue being a member, you can request a refund of your fee here:
